Introduction
Welcome to Naptuno. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our site or placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.
Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order or use our website. By using our site, you confirm that you meet this requirement.
Products & Descriptions
We make every effort to display our products, descriptions, and pricing accurately. However, we do not guarantee that product descriptions, images, or other content are error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.
Orders & Payment
- By placing an order, you’re making an offer to purchase a product, which we may accept or decline at our discretion
- We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product information, or suspected fraudulent activity
- Prices are subject to change without notice, but you will always be charged the price shown at the time your order is placed
- Payment must be made in full at the time of purchase through our secure checkout
Shipping & Delivery
Shipping timelines are estimates and not guaranteed. Naptuno is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control. Please refer to our Shipping & Returns page for full details.
Returns & Refunds
Our return and refund policy is outlined on our Shipping & Returns page and forms part of these Terms. We offer a 30-night rest guarantee on all products, subject to the conditions listed there.
Product Use & Disclaimer
Naptuno products are intended to support relaxation and sleep and are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your doctor before using any new sleep or wellness product, especially if you are pregnant, breastfeeding, or have a pre-existing medical condition. Discontinue use and consult a physician if you experience any adverse reaction.
Intellectual Property
All content on this website — including text, graphics, logos, product images, and design — is the property of Naptuno and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content from our site without our prior written permission.
Naptuno Club Membership
Membership in the Naptuno Club is free and voluntary. Benefits, discounts, and perks are subject to change at our discretion. You may cancel your membership at any time through your account settings.
User Conduct
When using our website, you agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to our systems or another user’s account
- Submit false or misleading information
- Interfere with the proper functioning of the website
Limitation of Liability
To the fullest extent permitted by law, Naptuno shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to a purchase shall not exceed the amount you paid for the product in question.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of any external sites.
Changes to These Terms
We reserve the right to update or modify these Terms at any time. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws applicable in our jurisdiction of operation, without regard to conflict of law principles.
Contact Us
If you have any questions about these Terms of Service, please reach out to us at:
Email: hello@naptuno.com
Address: 128 Comet Lane, Austin, TX
