Introduction
At Naptuno, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or purchase our products.
Information We Collect
Personal Information You Provide
- Name, email address, phone number, and shipping/billing address
- Payment information (processed securely through our payment partners)
- Account login details, if you create an account
- Information you submit through contact forms, newsletter sign-ups, or customer support requests
Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent on our site, and browsing behavior
- Cookies and similar tracking technologies (see below)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and payment
- Communicate with you about your orders, account, or customer support requests
- Send you marketing emails, sleep tips, and promotional offers (only if you’ve opted in — you can unsubscribe anytime)
- Improve our website, products, and overall customer experience
- Prevent fraud and maintain the security of our platform
- Comply with legal obligations
Cookies & Tracking Technologies
We use cookies and similar technologies to remember your preferences, keep items in your cart, understand how you use our site, and personalize your experience. You can control or disable cookies through your browser settings, though some site features may not work properly without them.
How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service providers who help us operate our business (payment processors, shipping carriers, email marketing platforms)
- Legal authorities, if required by law or to protect our rights and the safety of others
- Business transfers, in the event of a merger, acquisition, or sale of assets
All third parties we work with are required to protect your information and use it only for the purposes we’ve specified.
Data Security
We use industry-standard security measures, including encrypted checkout, to protect your personal and payment information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Withdraw consent for data processing, where applicable
To exercise any of these rights, contact us at hello@naptuno.com.
Children’s Privacy
Our website and products are not intended for children under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us at:
Email: hello@naptuno.com
Address: 128 Comet Lane, Austin, TX
