Shipping
- Free shipping on all orders over $60
- Orders are processed and shipped within 1–2 business days
- Delivery takes 5–7 business days
- You’ll receive a tracking link by email as soon as your order ships
- We currently ship within the United States and Canada
Returns
- 30-night rest guarantee — if you’re not happy, get a full refund or exchange
- No need to send opened items back — just let our team know
- Refunds are issued to your original payment method within 5–7 business days once approved
- Want a different scent or product instead? We offer free exchanges
- Received a damaged or wrong item? Send us a photo and we’ll ship a free replacement
How to Request a Return (3 Steps)
- Email hello@naptuno.com with your order number within 30 days of delivery
- Our team confirms your request within 24 hours
- Your refund is returned to your original payment method within 5–7 business days
Good to Know
Shipping and return timelines may be slightly longer during peak seasons like holidays. If your order feels delayed, feel free to reach out any time — we’re happy to check on it for you.
